Privacy policy

Last updated: 17-10-2026

1. Who are we?

SpoedOnline provides online support, hosting and management for webshops and servers. Blue Beetle DMCC is the data controller for personal data collected via this website.

For questions about this privacy policy or your data, please contact us via our contact form.

2. What data do we process?

We may process the following personal data when you contact us:

• First and last name
• Email address
• Phone number (optional)
• Type of report or subject of your enquiry
• Content of your message
• Technical data such as IP address and time of submission (via server logs)

3. What do we use your data for?

We process your data solely for the following purposes:

• Answering your question or report
• Performing (pre-)contractual work, such as quotes and emergency support
• Communication about our services (hosting, management, migration)
• Improvement and security of our website

4. Legal basis

We process your data on the basis of:

• Performance of a contract — when you use our services or correspond about them
• Legitimate interest — to handle your report and improve our services
• Consent — where you have explicitly given it

5. Retention period

We do not retain your data longer than necessary. Contact form data is kept for a maximum of 2 years after the last contact, unless we are legally required to retain data longer (e.g. for administration or tax purposes).

6. Sharing with third parties

We do not sell your data to third parties. We only share data when necessary for our services, for example:

• Email providers for sending and receiving messages via our contact form
• Google (Google Analytics) for website statistics, if you have given consent
• Hosting partners if you use our hosting and access to your environment is required

We enter into data processing agreements with parties that process data on our behalf where required.

7. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. This includes secure connections (HTTPS), access restrictions and secure email processing.

8. Cookies

This website uses functional cookies necessary for the website to work correctly, such as session cookies for the contact form and security (CSRF protection).

With your consent we also use analytics cookies via Google Analytics to understand how visitors use the website (e.g. pages visited and general usage). This data is anonymised where possible and helps us improve the website. Google may process data in the United States; see Google's privacy policy.

You can decline cookies via the cookie banner on your first visit. You can change your choice later by clearing your browser cookies.

9. Your rights

Under the GDPR you have the following rights:

• Right of access to your personal data
• Right to rectification or erasure
• Right to restriction of processing
• Right to data portability
• Right to object to processing

You can submit a request via our contact form. We respond within 4 weeks.

10. Changes

We may amend this privacy policy. The most recent version is always on this page. We will inform you of significant changes where appropriate.