Terms and conditions

Last updated: 17-10-2026

1. Definitions and applicability

These terms and conditions apply to all quotes, agreements and services of Blue Beetle DMCC (trade name: SpoedOnline), including emergency support, server hosting, migration and management packages. By using our services or placing an order, you agree to these terms.

Deviating terms of the client only apply if Blue Beetle DMCC has accepted them in writing.

2. Services

Blue Beetle DMCC provides IT support and management for online environments, including:

• Emergency support — acute support for online issues, from €55 per hour
• Migration — relocation of server and webshop to our environment (custom quote)
• Shop & Server Watch — monitoring and proactive contact, €29 per month
• Managed — full shop and server management, €99 per month
• Hosting — cloud and dedicated server packages (prices on request/page)

The exact scope of a service is stated in the quote, on our website or in the agreement. Blue Beetle DMCC performs work on a best-efforts basis unless a specific result is explicitly guaranteed.

3. Formation of agreement

An agreement is formed after written confirmation by Blue Beetle DMCC, or when Blue Beetle DMCC actually starts execution following your order via the contact form or other communication.

4. Prices and payment

Hosting setup costs are one-time; monthly prices are per month.

• Emergency support is invoiced per hour based on actual time spent
• Subscriptions (Watch, Managed, hosting) are invoiced in advance or monthly
• Migrations and custom work are performed on a quote basis

Payment must be made within the term stated on the invoice. In case of late payment, Blue Beetle DMCC may suspend work and charge interest in accordance with the law.

5. Emergency support and response time

For emergency reports we aim to make contact within 1 hour. This is a best-efforts obligation, not a guarantee of resolution within that period. Emergency support is available 24/7 at the applicable hourly rate, including evenings, nights and weekends — unless otherwise agreed in a management package.

6. Management packages — what is and is not included?

Management packages include proactive monitoring and regular maintenance as described on our website. Acute emergency situations requiring immediate intervention (e.g. unexpected outage in the middle of the night) fall outside Shop & Server Watch and Managed, unless explicitly agreed otherwise. These situations are handled at the from €55 per hour.

24/7 availability within management packages is on request, not included by default, unless confirmed otherwise in writing.

7. Client cooperation

The client provides all necessary information, access and cooperation in a timely manner (logins, server access, DNS data, etc.). Delay due to missing cooperation is at the client's expense and risk.

8. Liability

Blue Beetle DMCC is only liable for direct damage resulting from an attributable shortcoming, up to a maximum of the amount invoiced for that service under the relevant agreement (or for subscriptions: the last 3 monthly amounts).

Blue Beetle DMCC is not liable for indirect damage, consequential damage, lost profits, data loss or damage due to downtime, except in cases of intent or wilful recklessness. Liability for disruptions at third parties (hosting providers, payment providers, etc.) is excluded to the extent permitted by law.

9. Intellectual property

All scripts, configurations and documentation developed by Blue Beetle DMCC remain the property of Blue Beetle DMCC, unless otherwise agreed. The client retains ownership of their own content, data and webshop.

10. Duration and termination

Emergency support and one-off assignments end upon completion. Subscriptions (Watch, Managed, hosting) run for an indefinite period with a minimum term of 1 month, unless stated otherwise in the quote. Termination is possible monthly with 30 days' notice, in writing via the contact form.

11. Confidentiality

Both parties treat confidential information strictly confidentially and use it solely for the performance of the agreement.

12. Force majeure

In case of force majeure (third-party outages, internet failure, DDoS attacks, etc.), Blue Beetle DMCC is entitled to suspend performance without being liable for compensation.

13. Complaints and disputes

You can submit complaints via our contact form. We aim to handle complaints within 14 days. These terms are governed by the laws of the United Arab Emirates (Dubai). Disputes shall be submitted to the competent court in Dubai, UAE.

14. Changes

Blue Beetle DMCC reserves the right to amend these terms. The current version is on this page. For ongoing subscriptions we will inform you in a timely manner of changes.